For US local vendors, ground service is used to ship things to customers located in the USA and can take up to 7 business days depending on the delivery address.
In Kenya and Nigeria, local carriers are used to deliver products from the local vendors and take 5-7 Business days for products to reach the customers.
For those in Kenya, the average delivery time for products ordered and shipped from USA retail Stores is 14 days.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of RIVPAGE.COM. These interruptions include, but are not limited to, natural disaster.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of RIVPAGE.com or the carrier.
All local orders are shipped from Monday – Saturday from 8am to 6pm.
We use the local carriers to deliver local products to our customers in Kenya and Nigeria
The rate charged for the shipping of your order is based on the weight of your products, and your location. Local and international rates are not the same. International shipping rates are usually higher.
If an item goes on back order we will ship the part of your order that is in stock now. We will also send you an email notification with exact date on when the product will be available for shipping. You will not be charged any additional shipping and handling fee in case we happen to ship the order twice due to back Orders effect.