RivPage Return Policy

How To Return an Item?

Your item must be in its original unused condition to receive a full refund, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.

  1. Email return@rivpage.com to request a refund for a product purchased with us. In the email ensure to include the original receipt sent with the product at the time of purchase.

  2. Return the product(s) to the nearest Rivpage.Com offices. If none is close to you, contact us through return@rivpage.com or 0721161869 in Kenya and 1302 235 9992 if located in USA.

While returning, a product purchased with Rivpage.Com, ensure to state clearly the reason for returning the product and include the original receipt. 

Return Exceptions

Some items cannot be returned if opened. They include music, software, video games and food.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subjected to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling fee paid on the order.

Exchanges

You may exchange your clothing item for a different size or color. The clothing item being exchanged must be in the newest possible conditions. You will not be subjected to a restocking fee in exchange case, but you must pay return shipping fee if needed.